Refund policy

RETURN & REFUND POLICY


Return Window

We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return or exchange.

Product Condition

Only new products are eligible for a return. Products must be unopened, in original packaging, and never used.

Eligible Return Reasons

You may request a return or refund if:

  • Unwanted, unused, unopened items
  • Your item arrived damaged or defective


Non-Returnable Conditions

Returns will not be accepted if:

  • The request is made after 30 days of delivery
  • The item shows signs of use, wear, or misuse
  • The return is sent without prior approval from our support team


How to Request a Return

To start a return, please contact us with:

  • Your order number
  • A brief description of the issue
  • Photo or video proof (required for damaged or defective items)

📩 Contact: customer.darunia@outlook.com

Our team will respond within 1–2 business days with return instructions if your request is approved.


Refund Process

  • Once your return is received and inspected, refunds are processed within 5–7 business days
  • Refunds are issued to your original payment method


Damaged or Defective Items

If your item arrives damaged or defective:

  • You must provide photo or video proof
  • You may not be required to return the item
  • We will offer a full refund or replacement upon approval


Exchanges

We only replace items if they are defective, damaged, or incorrect.
Please contact us first to request an exchange.


Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again
  2. Contact your payment provider (processing times may vary)
  3. If the issue persists, contact us at:
    📩 customer.darunia@outlook.com


Cancellations

Orders can be canceled within 12 hours of purchase.

After this period, orders may already be processed and cannot be canceled.


Important Notes

  • All returns must be approved before being sent back
  • Proof (photo/video) is required for damaged or incorrect items
  • Shipping costs are non-refundable unless the item is defective or wrong